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An investigation of the use of intranet technology in UK retail banks

Sanderson Computers, Singapore

Alan MacLennan

School of Information and Media, Robert Gordon University

Reports results of a two-part questionnaire survey of information technology (IT) managers at 21 major UK retail banks, some of whom are using intranets and some not, to determine the degree of acceptance of intranets in the UK banking sector and to reveal the extent, of and reasons for, the adoption of intranets in their back offices; to explore the existing problems of using intranets; and to reveal the potential usage and development of intranets in the near future. The response rates for banks using intranets and those not using intranets was 46.15% and 42.68% respectively. The results indicated that the respondents are very positive (80%) about using the intranet as an ideal platform for all their information systems and only 20% feel its utility is exaggerated. A phased approach is recommended for the introduction of an intranet which allows both users and administrators to learn and improve the intranet in the deployment process in a cost-effective way.

Journal of Librarianship and Information Science, Vol. 32, No. 3, 135-146 (2000)
DOI: 10.1177/096100060003200304


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